Key Questions to Ask When Ordering Heavy Duty Commercial Flooring
May. 12, 2025
Tips for choosing the right commercial flooring for high-traffic areas
When you’re outfitting a commercial space, flooring is one of the biggest investments you’ll make. High-traffic areas, like lobbies, hallways, or retail stores, need flooring that can stand up to constant wear and tear. But durability isn’t the only factor—maintenance, cost, and appearance all play a role. Let’s explore the top options for commercial flooring, focusing on three popular choices: commercial carpet, hardwood, and vinyl flooring. Each has its pros and cons, so we’ll dig into the details to help you make the best choice for your space.
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Why durability and maintenance matter for high-traffic flooring
Think about the areas in your building that see the most action. Whether it’s employees walking back and forth, customers browsing your products, or guests coming and going, the flooring in these spaces has a lot to endure. Foot traffic, spills, scratches, and heavy equipment can take a toll. Without durable materials and easy maintenance, your flooring will age fast—and replacing it isn’t cheap.
Durability ensures your commercial floors last longer and stays looking good. Meanwhile, low-maintenance flooring saves time and money. After all, no one wants to spend hours scrubbing stains or paying for expensive repairs. Choosing the right commercial flooring upfront makes all the difference.
Commercial carpet: cozy and professional, but is it durable enough?
Commercial carpet might not be the first option that comes to mind for high-traffic areas, but it has some undeniable benefits. It creates a cozy, quiet environment, which is perfect for offices, hotels, or conference rooms. The key is choosing a carpet specifically designed for commercial use. These carpets are built tougher than residential ones, with features like low pile, dense fibers, and stain-resistant treatments.
Durability: Commercial carpets, especially those made from nylon or solution-dyed fibers, hold up well under heavy use. Loop pile carpets are particularly durable because they resist crushing and matting.
Maintenance: Here’s the trade-off—while carpet is durable, it does require regular cleaning. Vacuuming daily and periodically scheduling deep cleans are essential to keeping it looking professional. Spills need quick attention to avoid stains.
Style and versatility: Carpet tiles are a popular choice for high-traffic areas because they’re easy to replace if a section gets damaged. Plus, carpet tiles come in countless patterns and colors, making it simple to match your brand’s aesthetic.
Bottom line: If you prioritize comfort and sound absorption, commercial carpet can work for high-traffic areas—but only if you’re ready to invest in proper care.
Commercial hardwood flooring: timeless beauty, but does it hold up?
Hardwood flooring brings a classic, high-end look to any commercial space. It’s often used in boutique stores, offices, and upscale restaurants. But is it durable enough for high-traffic zones?
Durability: Commercial hardwood is tougher than you think—especially if you opt for harder woods like oak, maple, or hickory. However, it’s not completely immune to scratches and dents. Foot traffic, heavy furniture, and dropped items can leave their mark over time.
Maintenance: Hardwood floors require a little more TLC than some other options. Regular sweeping and occasional refinishing keep them looking fresh. The good news? Refinishing extends their lifespan, so you won’t need to replace them as often.
Style and prestige: There’s no denying the elegance of hardwood flooring. It adds a touch of sophistication that few other materials can match. Plus, you can choose from various stains and finishes to customize the look.
Bottom line: If aesthetics are your top priority and you’re willing to handle occasional maintenance, commercial hardwood flooring is a solid choice for high-traffic areas.
Commercial vinyl flooring: the perfect blend of durability and low maintenance
Vinyl flooring has come a long way from its earlier days. Today’s commercial vinyl flooring options are durable, attractive, and versatile—making them a go-to for many high-traffic areas.
Durability: Vinyl flooring is practically built for heavy use. Luxury vinyl tile (LVT) and vinyl plank flooring (LVP) are particularly tough, with a wear layer that resists scratches, dents, and stains. It’s also waterproof, which is a huge plus for areas like restaurants or healthcare facilities.
Maintenance: Here’s where commercial vinyl flooring really shines. It’s incredibly easy to clean—just sweep or mop, and you’re good to go. It doesn’t require any special treatments, which saves time and money on upkeep.
Style and affordability: One of vinyl’s biggest advantages is its ability to mimic other materials. Want the look of hardwood or stone without the cost and maintenance? Vinyl can deliver. Plus, it’s more affordable than many other commercial flooring options, which is a big win for budget-conscious businesses.
Bottom line: If you’re after a durable, low-maintenance flooring option with a range of styles to choose from, commercial vinyl flooring is hard to beat.
Comparing the commercial flooring options: what’s best for your space?
Now that we’ve broken down the pros and cons of commercial carpet, hardwood, and vinyl flooring, how do you decide which is right for you? It all comes down to your priorities and the specific needs of your space.
Durability: For the highest durability, commercial vinyl flooring wins. Hardwood is a close second, especially if you choose a dense wood species and commit to refinishing when needed. Carpet can also be durable but requires more care.
Maintenance: Vinyl flooring takes the crown for easy maintenance. Carpet is more time-intensive to keep clean, while hardwood needs occasional refinishing to maintain its appearance.
Aesthetic appeal: If you’re going for a high-end, polished look, hardwood is your best bet. Carpet adds warmth and comfort, while vinyl offers a versatile range of styles at a more affordable price.
Cost considerations: Vinyl is typically the most budget-friendly option, followed by carpet. Hardwood can be more expensive upfront, but its longevity may make it worth the investment in the long run.
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Industry-specific needs:
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Retail spaces: Commercial vinyl flooring is a popular choice because it’s durable, easy to clean, and can mimic the look of wood or stone.
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Offices: Carpet tiles are great for offices because they reduce noise and can be easily replaced if damaged.
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Restaurants: Vinyl flooring works well due to its waterproof nature and easy maintenance.
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Places of worship: Hardwood's classic appeal and longevity make it an ideal choice for places of worship.
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Healthcare facilities: Vinyl’s durability and resistance to moisture make it ideal for hospitals and clinics.
Tips for making your final decision
Before you commit to a commercial flooring type, ask yourself these questions:
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What’s your budget? If cost is a major factor, vinyl might be the way to go.
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How much maintenance are you willing to do? If you don’t want to deal with daily vacuuming or refinishing, vinyl is your low-maintenance champion.
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What’s the vibe you’re going for? For a cozy, inviting space, carpet works well. If you’re after sleek and sophisticated, hardwood or wood-look vinyl fits the bill.
Once you’ve answered these questions, you’ll have a clearer picture of what works best for your high-traffic area.
The importance of professional commercial installation
No matter which flooring you choose, professional commercial installation is key. A poorly installed floor can lead to problems like uneven surfaces, gaps, or buckling—none of which you want in a high-traffic area. Professional installers ensure your flooring is laid correctly, giving you the best return on your investment.
Contact National Floors Direct for high-quality commercial flooring
Choosing flooring for high-traffic commercial areas isn’t just about durability—it’s about finding a solution that fits your needs, budget, and style. Commercial carpet, hardwood, and vinyl flooring all have their strengths, so the right choice depends on what matters most to you.
11 Questions to Ask Before Hiring a Commercial Flooring Contractor
11 Questions to Ask Before Hiring a Commercial Flooring Contractor
The LVT or hardwood flooring for your commercial design project or space has been selected and now needs to be installed. The next step is to hire an experienced commercial flooring contractor who will ensure that the installation is as quick and painless as possible.
The best ways to find a top-notch commercial flooring installer are to ask someone in your network or your flooring manufacturer to refer one, contact a flooring trade organization such as the Flooring Contractors Association or do your own online search.
One thing to note before beginning your research is whether your project is a union project. Union projects require you to hire union installers who have to apprentice and serve a certain number of flooring installation hours.
Once you have identified promising commercial flooring contractors via your research, ask them the following questions:
- Are you properly insured?
In the event that something goes awry during the flooring installation — whether with the installation itself, damage to the surrounding area, or injury — the insurance coverage the flooring installer has for his or herself, any employees or subcontractors should cover these issues. If the flooring contractor you select does not have insurance, you may be responsible for covering any costs. - How long have you been installing LVT and hardwood and can you provide references?
The installation of LVT and hardwood requires a different skillset than other types of flooring installations. Ensure that the flooring installer you hire has the experience needed by asking him or her to provide references as well as a list of flooring installation projects he or she has done, ideally accompanied by photos. If the projects are within driving distance, you may even be able to visit them. - How much experience do you have with LVT and hardwood flooring installations since they require different subflooring preparation?
Although LVT and hardwood can be fairly easy to install, proper subfloor preparation is crucial regarding the longevity of the flooring. Renovation projects are more likely to have imperfect subfloors compared to new construction, so the ideal commercial flooring installer knows how to evaluate their condition and make them suitable prior to installing the flooring. LVT is installed with glue down, loose lay or rigid core click methods, whereas hardwood is installed with adhesive, staples or by laying it flat. - When bidding for a project do you include subfloor preparation costs?
Usually commercial flooring contractors estimate projects based on a set of drawings and therefore cannot properly factor in any needed subfloor preparation without seeing the space in person. When looking at bids, only compare the estimates without any subflooring preparation costs so that you are able to compare apples to apples. By excluding the prep costs, you can compare simply the material and labor costs first and then evaluate the subfloor prep costs as a separate bid once the contractor is on site. - How soon in the construction process do you recommend beginning the flooring installation?
It is highly advised to refrain from installing the flooring until there is a permanent working HVAC system and the windows are installed. Flooring should also be among the last finish items installed prior to furnishings being brought in so that damage from other trades fitting out the space is avoided or minimized. Another reason why flooring is among the last items installed is that flooring installation generates a lot of dust — or the floor could be marked up with dropped paint or stains. If a contractor recommends installing flooring first, you want to look elsewhere. - What is the estimated timing for installation?
Based on the construction timeline, the flooring contractor should be able to provide you with an approximate installation date as well as a date for when furniture can be delivered. By reading the flooring manufacturer’s installation manual, the flooring contractor will know when furniture can be put on the floor without damaging it. For example, Parterre Flooring Systems recommends a minimum of 24 hours without foot traffic and a minimum of 72 hours without heavy or rolling traffic for our products. - How will clean-up be handled?
To ensure that your space is clean and organized after installation, ask the flooring installer if they will be responsible for disposing of any flooring remnants and cleaning the flooring surface prior to leaving. You may also want to ask if floor protection will be provided, as some commercial flooring installers put down heavy duty craft paper, like Ram Board, to protect the flooring until the space is ready for grand opening. Doing so minimizes the risk of damage from tradespeople who may come in after the flooring has been installed, such as paint spatters or tracking in dirt or debris. - Do you offer a warranty or extended warranty?
Typically the commercial flooring product you purchase comes with a limited manufacturer warranty. Aside from the product warranty, most commercial flooring contractors offer a one-year warranty that covers their installation, though some offer extended warranties. You’ll want to know what warranties they offer and what exactly is covered by them. - Can you work on multiple projects simultaneously?
If you have more than one flooring installation happening at once, being able to consult one contact for all your projects will help to simplify the process. Having a commercial flooring installer who has additional branches of their own business or can recommend another installer will save you time and possibly money. - What is the payment schedule?
To know what to expect, you’ll want to be aware of the flooring contractor’s payment schedule ahead of time. Knowing whether a deposit is required prior to installation, as well as when final payment is due, will help you budget properly. - What are my responsibilities?
Ask what the flooring contractor expects you to do in order to be able to efficiently install the LVT or hardwood. You may have to move furnishings and other materials in and out of the project area unless the contractor is willing to do so for an additional fee.
The answers to these questions should help ensure that you hire a commercial flooring installer who will do excellent work and set realistic expectations for both themselves and you regarding your flooring project.
Of course, the foundation of any successful commercial flooring installation project is the flooring itself. Many designers and business owners favor Parterre’s flooring solutions due to their unmatched designs as well as their exceptional clarity, durability and stability. Parterre’s Resource Center is also a helpful place to find more information about installation, technical information, specifications and more.
Contact us to discuss how to incorporate Parterre flooring into your next project.
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13 Questions to Ask Before Ordering Vinyl Flooring14
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